I received a refund from Shopify from a 2016 purchase. Should we manually cancel the order now? Hi Folks, Umm, I tried to refund a order on Shopify, but I get this error; : "Refund failed due to insufficient funds in your PayPal account" Payment Gateway: Paypal Express Checkout.
If you can provide me with the status of the order in the admin and perhaps a screenshot of the order status, I'd be happy to see what options are available to make sure your records on Shopify's end are in order.Perhaps I gave the wrong impression.I was NOT able to work out the transaction and the refund is still caught in limbo.Basically I tried to make a refund, paypal rejected the refund because the charge had a case filed against it, shopify registered that the product was returned but did not issue the refund and now shows that the product has been removed from the order without the refund being made.I can't keep the customer waiting so I just made the refund without tieing it to a product.Problem solved but issue is still there.
Welcome! Eligibility criteria . I'm thinking it may have been denied if your PayPal account emails are not matching. It was refunded to my PayPal Business Debit MasterCard that is expired. I don't know where to go now, is this a paypal or shopify issue now? It shows the product has been refunded and added back to inventory but the item price was not deducted from the total.I'm stuck in limbo.. unable to make the refund in Shopify or Paypal.I can give the customer back his money by sending him the refund through Paypal but this will throw off my balance sheet as the shopify record still shows the total amount and nothing deducted for the refund.I either need to roll back the refund in Shopify and process it again or something.Also, Shopify needs to have a look at that process because if Paypal rejects the refund, then the entire refund should be rejected and NOT processed.When refunding any orders processed by an external payment provider (ie. ©1999-2020 PayPal, Inc. All rights reserved. I reached out to paypal support, reading between the lines, they seemed to suggest that the email address that the funds have been sent to is not the correct one as they have urged me to check all the emails I have connected to paypal and unless I can confirm the right email they can't help me.
after clicking on "Activate Paypal Express Checkout" button on shopify payment providers page, it asked for paypal email address.
©1999-2020 PayPal, Inc. All rights reserved.
A customer wanted to cancel a set of three orders that she placed as a mistake on Paypal Express, so she could re-order in one batch to save on shipping.I tried to refund her order, but I get error code 1007. If your Paypal is now fully set up with nardellosfreshpasta@gmail.com, you will be able to refund any future order through Shopify without any issues. Have to wait until you receive funds into your PayPal balance that can cover the refund. If your Shopify Payments account displays a negative balance, then you might not be able to issue a refund.
He asked for a refund. He closed the case and I went to make the refund.Now it seems that Shopify processed the refund despite the fact that Paypal rejected the refund. You can always reach out to Could you give that a go and let me know how you get on?
Hi Folks, Umm, I tried to refund a order on Shopify, but I get this error; : "Refund failed due to insufficient funds in your PayPal account" Payment Gateway: Paypal Express Checkout.
If the refund could not be verified, it would have been denied.