For Severity-1 incidents, an internal protocol will be triggered with visibility to TAC senior management, until resolution or mitigation of the incident.Americas (US) +1 (972) 444-6600In case an escalation of a Service Request (SR) is required for any reason, please follow the process below.Canada +1 (888) 361 5030/+1 (613) 271 7950 Technical Contact Person The Diamond Support Program provides Customer with a designated named Diamond Technical Contact person and direct contact phone numbers. Upon escalation, a manager from the TAC will assume responsibility, lead the communication with the customer, and define the next steps/action plan in order to expedite resolution. Email– Fill out the Online Escalation Form. APAC +61 (28) 014 9211 2. With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business.
Upon escalation, a manager from the TAC will assume responsibility, lead the communication with the customer, and define the next steps/action plan in order to expedite resolution. Phone number (numerals only; no dashes) Organization type Please select Corporation Accounting Firm Law Firm Government Academic Other Company size Please select 0-3 Employees 4-7 Employees 8-15 Employees 16-30 Employees 31-50 Employees 51-100 Employees 101-500 Employees 501-1000 Employees 1001+ Employees prise’s IT staf and perform nsive support faces. With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business. Enterprise Diamond Support is a direct support relationship with Check Point, so if you currently get support through a Check Point Partner you should work with them to find out if they offer the services you need. 2. Collaborative Enterprise Support offers local experts backed by Check Point who understand your specific needs and speak your language. Direct Enterprise Support offers direct support from the Check Point experts to help you get the most from our solutions. Additional Onsite Assistance for a Diamond Support Program with a Term of less than one (1) year shall be quoted separately by Check Point. 2.
Get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.Receive fast-path escalation, access to a premium support engineer and expert access to our self-service knowledge base.Local experts backed by Check Point who understand your specific needs and speak your language.Enjoy all the advantages of Premium Collaborative Enterprise Support, plus the possibility of having a Check Point Engineer on-site for critical service response.Our experts not only understand your needs, but they can also anticipate them. Direct Enterprise Support offers direct support from the Check Point experts to help you get the most from our solutions. Check Point D CES OACTIVE s when it com nd protect pe ence the glob frastructure. Your d unt managem ys for project on, and more. Americas (US) +1 (972) 444-6600.
EMEA +44-114 478 2845.