Standard Return & Refund Policy Template (Word) Expand the box below to view the standard return policy template in its entirety, which you can then copy and paste onto your own site for FREE! Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. I’ll start by giving you a word-by-word template that you can use as your dropshipping returns and refund policy in your own Shopify store. 3. When accounting for the refunds section of your return policy, there are two main approaches: refund and no refund policies.Store return policies largely take the same considerations, whether that store is located on a street or on the web.There are three big reasons your business needs a return and refund policy:Not only do customers expect to find this policy on your site, but it’s required by various US laws.As the name implies, a return policy should clearly indicate if customers are allowed to return purchased products or claim refunds on paid-for services.Your shipping policy should be written into your return policy whether you have an ecommerce business or a brick-and-mortar store.Due to consumer demands and business needs, return and exchange policies often change. Don’t forget to notify your customers if you make changes to your policy.Amazon adds an interactive element to its return policy with a one-question survey feature at the bottom of the policy.Furthermore, they detail exceptions and special cases to the rule directly below it.However, some physical stores may need to consider unique factors — like restocking fees.For small businesses, refunds and returns are especially important to master, as SMBs rely heavily on a loyal customer base.No two return policies should look the same. All you need is some strategic, high-performing email templates. If your business operates above board, the FTC has no need to determine how you handle returns.For some fast stats on returns, and a visual breakdown of your return policy’s essential components, check out our infographic below:For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.Their policy clearly and concisely notes what products are subject to a restocking fee, and exactly how much that restocking fee will cost a customer.All exchanges must meet the following requirements:One of the keys to optimizing your ecommerce return policy is to make clear your returns and exchange processes.Download our return policy template and fill in your business’s refund policy information to create a customer-friendly policy.Not all businesses can afford to loosen the reins on returns, refunds, and exchanges.
How has your return policy built trust with your customers?Zappos is known for a world-class returns policy:He is the founder of Storehacks.com and the creator of multiple 6 & 7 figure ecommerce businesses. Add the Policy to your Shopify store. Maybe you don’t ship to certain areas, states, P.O. An order is not eligible for return or a refund if the Product(s) received by the Buyer match the ordered Product(s) and such Product(s)are not damaged or defective. As it result, it's had to deal with its fair share of returns.Both big and small ecommerce brands have return policies, but do they differ in any way?That means more than just substituting your name. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. 1. 1. Download our free Return and Refund Policy Template to cover the legal aspects of your eCommerce or SaaS business and get started with your website or mobile app right away.