I did not write down his name but I am pretty sure he was not the CEO of Norton!LOL! If you ever need any help with your Norton products, you can always reach us at: www.norton.com/contactcs.
Norton offers online protection for your computer, tablet or smartphone.
I wanted a partial refund and asked for my renewal to be cancelled.
Norton and Life lock have ABSOLUTELY THE SORRIEST CUSTOMER SERVICE I HAVE EVER WORKED WITH IN MY LIFE. Sorry about the trouble. If anyone is wanting to avail Norton services or is trying to find a job with them, would sincerely request you to save yourself and look for better opportunities. Add a device that requires 2 licenses, then grant 2 licenses.
The product includes 5 licenses, and two smartphones consume 4 of those licenses. We will check this and make things right for you. Purchase Order NP1316023754, and have been trying to get, my money refunded since I don't like the program and have removed it from my computer. Official Norton™ Support is FREE for customers. Sorry about the trouble. However, installing the product's features on a smartphone requires two apps, Mobile Security and Norton VPN, and each of those apps consumes a separate license.
Numerous calls were made to Customer Services without success. I was promised a call last nite at 9 pm.
THE PEOPLE ARE UNTRAINED AND ITS IMPOSSIBLE TO UNDERSTAND ANYONE. I have just picked up a history of debits from my account to you for Norton Anti Virus dating back to 2014 (it may go further but my on-line banking only has this much data available). The rep refused transfer my call and the problem has now become worse.
The information in the Norton home screen didn't match My Norton I was able to activate the VPN, but was not able to activate the Identity theft protection. Neither chat resolved the issue. That, or correct all your web pages and advertising to correctly state that the product provides 5 LICENSES, which will support 5 NON-MOBILE DEVICES, but will NOT support 5 MOBILE DEVICES, since each mobile device consumes 2 of the provided licenses if both the security and the VPN features supposedly included in the product are added to a mobile device. I purchased Norton 360 Deluxe on 11/22/19, order number NP1296416078. According to product specs published on Norton's web site (see attached images), "Norton 360 Deluxe offers protection for up to 5 PCs, Macs, smartphones or tablets." All my files on that Windows 7 hard drive are no longer available. I contacted Norton on the live chat line, firstly talking to Aasim and then Mohammed having been cut off initially. One subscription covers 10 devices so the three devices that I have would not have needed 2 subscriptions. Chat wait time 30 minutes. I complained over the phone about this time last year about being automatically charged £70 for Norton when it was available for £25 in the shops. Hopefully, Norton will award supplemental licenses to all customers with devices requiring more that one license apiece. These sites were safe before they are school sites and they are now either unable to be opened or take over 3 minutes to finally move from one screen to another. Not good enough norton!! Sorry about the trouble. There arrogance beggars belief!Every year when my time is up I get offers to renew my service. I was running Windows 7 on a HP Pavillion G6.
Seems like you might have contacted a third party support. when I look on the norton site I t is half the priceEver since I purchased and downloaded Norton Security onto my computer it has made it run extremely slow and have trouble opening internet sites I had no trouble opening before. Head Office address: 2350 Corporate Park Dr #600, Herndon, VA 20171, USA. I contacted Norton to recover my files and their response was it's a Microsoft issue. Norton does not support customers like they say just so much talk.
Norton users from UK can contact Official Norton™ Technical Support to connect with a live Norton Chat or Norton Phone agent.
If you still looking for help in installing Norton, you can try following the steps mentioned here: www.norton.com/install. I've always liked Windows 7 and was in no hurry to fix what wasn't broken. Sorry about the trouble you had. Remove any of the supported 5 devices, then cancel the licenses associated with that device, be it 1 or 2.
Norton customer support specialists can provide personalized service today I use Visa credit card given by The complaint has been investigated and resolved to the customer's satisfaction. We also have support over Twitter (@NortonSupport) and Facebook. We are sorry that we can't help you with the issue on your hard drive. By using this website you agree to our when I look on the norton site I t is half the priceWe are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. I talked to a Chat person but was referred to a different section.