NICE inContact's headquarters is located in Sandy, Utah, USA 84070. The Company's dynamic technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems.
Recognized as a market leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE inContact supports over 430,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. "Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. It has raised 105.8M in 5 rounds. Furthermore, it will enable NICE to reach all available market segments, from the smallest businesses to Fortune 100 companies, and will position the company as the first end-to-end customer service solutions provider in the cloud.NICE and inContact will jointly offer a full range of solutions for the fast-growing Contact Center as a Service (CCaaS) industry that is substantially larger than NICE’s current addressable market. The transaction values inContact at approximately $940 million, including repayment of inContact’s outstanding convertible debt and excluding inContact cash on hand. NICE inContact was founded in 1997. Joining forces with NICE enables inContact to reach a larger customer base with their state-of-the-art cloud offering. The latest round was in May 2014. In addition, it allows inContact customers and prospects to benefit from the leading WFO and analytics offerings in the market.The unprecedented combination of NICE’s world-class WFO and Analytics solutions with inContact’s advanced contact center cloud offerings allows organizations to take advantage of best-in-class customer service applications as they transition to the cloud. Moreover, the acquisition marks the first time that one vendor offers both contact center cloud infrastructure as well as the full range of WFO applications and Analytics, providing a seamless integrated environment.NICE is recognized as the global market leader in analytics-based customer service applications, and this acquisition will position the company front and center in the cloud contact center space. NICE Ltd. (Hebrew: נייס) is an Israel-based company, specializing in telephone voice recording, data security, and surveillance, as well as systems that analyze recorded data. Joining forces with NICE enables inContact to reach a larger customer base with their state-of-the-art cloud offering. "Moving to the cloud gave me some real advantages over competitors with speed and flexibility. inContact is the cloud contact center leader, with the most complete, easiest and most reliable omni-channel solution to help organizations achieve their customer experience goals. NICE inContact is a provider of contact center solutions that help companies around the world achieve their customer experience goals. The Experience Center connects customer, employee and omni-channel, using advanced analytics to drive personalization and smart action in real time, to stay ahead of the curve of ever-changing customer preferences.Under the terms of the agreement, NICE will acquire inContact for $14 per share in cash.