In addition to the terms and conditions of this TOU and the agreement to which it is subject, as a condition of using the Outside In Technology, Client specifically agrees as follows: (1) Oracle USA, Inc. is a third party beneficiary to this TOU and the agreement to which it is subject, (2) Client may only transfer subscriptions to the IBM SaaS by providing advance written notice to IBM and otherwise subject to the terms of the TOU and the agreement to which it is subject, (3) Client may not publish the results of benchmark tests run on the Outside In Technology without prior written permission, (4) IBM may inform IBM suppliers of compliance verification results relating to such IBM suppliers' components, (5) To the extent allowed under applicable law, the Uniform Computer Information Transactions Act ("UCITA") does not apply.A premium level of support including priority handling and more rapid response to reported issues.1.16 IBM Connections Cloud Premier SupportA one time set-up in which remotely delivered services provide support for migrating Notes email, calendar, and contacts.IBM has a disaster recovery facility that is geographically remote from its primary data center, along with required hardware, software, and Internet connectivity, in the event IBM production facilities at the primary data center were to be rendered unavailable.1.15 IBM Connections Cloud Advanced SupportThe IBM SaaS is sold under one of the following charge metric(s) as specified in the Transaction Document:a. For instance, Gartner predicts that 2019 global IT spending will increase 3.2 percent to $3.76 trillion with as-a-service models fueling everything from data center spending to enterprise software.The software and cloud giant outlined everything from cognitive services based on Cortana to tools to making bots and services for IoT, machine learning and artificial intelligence.Indeed, IBM CFO James Kavanaugh on the company's fourth quarter earnings conference call reiterated the Red Hat reasoning and noted Big Blue is seeing more deals for IBM Cloud Private and its approach to "hybrid open" cloud environments.

IBM shall provide the hardware, software and network infrastructure that will enable Client to resume access to the IBM SaaS within 12 hours of disaster declaration.

It's about our culture, and it's about our values. It's the core asset at every company out there," he said.HPE's plan boils down to multi-cloud, hybrid infrastructure that extends to the edge.One thing to note about the cloud in 2019 is that the market isn't zero sum. The conversation is consistent everywhere I go. Twenty-four percent use AWS and Google Cloud Platform together.While Jeff Bezos and AWS continue to clearly be a major force in the emerging cloud shift over the coming years, we believe Microsoft with its army of partners and dedicated sales force have a major window of opportunity in 2019 to convert enterprises to the Azure/cloud platform based on our recent in-depth discussions with partners and customers.Analytics and forecasting may be one area worth watching for AWS. Support for two-way, push, manual, or scheduled syncing for email, electronic calendars, and electronic contacts for the supported devices.The amount payable for the IBM SaaS is specified in a Transaction Document.No High Risk Use: Client may not use the IBM SaaS in any application or situation where the IBM SaaS failure could lead to death or serious bodily injury of any person, or to severe physical or environmental damage ("High Risk Use").” Examples of High Risk Use include, but are not limited to: aircraft or other modes of human mass transportation, nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, or weaponry systems. If this data is required, IBM will provide this data in the agreed upon format on a time and materials basis following the termination of the subscription or trial.